Frequently Asked Questions
Everything you need to know about our ethical beauty products and services.
Are your products 100% cruelty-free?
Yes, we have been fighting for a cruelty-free world since 1989. We never test our ingredients or finished products on animals, and we are Leaping Bunny certified.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your account on our website to view your order status and shipping history.
Do you offer a recycling program for empty packaging?
Yes! Through our 'Return, Recycle, Repeat' scheme, you can bring your empty plastic bottles, tubs, and tubes back to participating stores to ensure they are recycled responsibly.
What is your return policy?
We want you to love your products. If you are not satisfied, you can return your purchase within 45 days of receipt for a full refund, provided the product is in its original condition.
Are your products suitable for sensitive skin?
We offer a wide range of products specifically formulated for sensitive skin, such as our Aloe and Almond Milk & Honey ranges. We recommend checking the ingredient list or performing a patch test first.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.